IMPORTANT NOTICE


Thank you for visiting Tutus Etcetera! Please check back regularly, as we are always adding new outfits and dresses. Please be sure to read the entire listing and all shop policies for important information regarding our tutu outfits.

Become a fan on our social media handles and keep up to date on giveaways, new tutus, and specials! "Like" us and share your photos!

Facebook -     www.facebook.com/tutus.etcetera

Instagram -    @tutusflair

Everything in our shop is handmade. If you have a preference, please let us know before you place your order. Our number one goal is to make you happy! ALL of our products are soft and comfortable for children.

***Do not leave your child unattended with any accessories or clothing items from our shop. Be aware that the embellishments (such as rhinestones, buttons, beads, pearls, etc.) are hand sewn or attached but can detach and become a choking hazard for children. Always remove them when your child is napping or sleeping! Please use care and caution. You assume ANY AND FULL responsibility for the safety of your child.

All items are handmade in a smoke-free and pet-free environment.

PHOTO POLICY

You make our day when you send in your photos! We love to feature them in our Website, Instagram and Facebook pages. All photos sent to us by email, facebook and Instagram messages or otherwise are the property of Tutus Etcetera and may be used for advertising purposes. Thank you!!!

PAYMENT

We accept online Bank transfers and Card payments. All payments must be cleared before items are processed.

For offline payments, kindly use account details below;

Bank -                         Guaranty Trust Bank

Account Name –        Faith Omofuma

Account Number-      0038957425

Payments are expected at time of checkout. If payments are not made at time of checkout you will be contacted and prompted to do so within 5 days. If no response received your order will be cancelled.

SHIPPING AND DELIVERY

Items will be shipped to the address specified at the point of checkout. Please make sure that you have it up to date. We ship via our various courier options depending on your location.

Orders usually take around 2-3 days to get to their destination. If your parcel has not arrived within 5 days, please contact us. Please be aware that we cannot be held responsible for postal delays (under 10 days). Please do not hesitate to contact us if you have any questions regarding this.

PROCESSING

Current processing time from confirmation of payment for ready-made items such as Rompers is 1-2 working days, for made-to-order items is 4-5 business days. We accept rush orders with extra fee. Please contact us with your request.

Your tutu order may be packaged up fairly tightly in a plastic bag so when you get them, they may be flat and have some wrinkles (since the larger ones are folded), this is normal. Just hang them up, run your fingers through the tulles to get the wrinkles out and fluff them out. The tulle will return to its normal state.

Size chart runs closely with the current US clothing size the child wears and not by age alone. Customers are liable for wrong measurements.

REFUNDS AND EXCHANGES

All sales are final. Feel free to ask any questions about my product before you purchase! If there is an issue with your item or we have made a mistake with your order please contact us within 24 hours of receipt.

If an exchange is agreed upon, your item MUST be sent back within 3 days, NO EXCEPTIONS and a Tracking number should be provided. We will not accept returns if the item appears worn or is damaged or if it is past the return period. (This is standard policy when dealing with formal wear, which is sometimes worn only once. Thanks in advance for your understanding). Shipping fee is not refundable.

All custom orders (any order that is modified in any manner from the original listing, such as colour, quality or size) are non-returnable. If work has already begun on your order, cancellation is not possible.

Please check the measurement chart included in each dress listing before purchase!

Measurements are given so that you have a general idea of the size. Crochet can stretch & shrink depending on wear, care & storage. All sizes given are approximate.

Please take into account that your monitor setting may represent the colours differently than intended.